Terms of Service

"ViralGenie", "we" and "us" means the ViralGenie service and the company that operates it. You can reach us at support@viralgenie.com — email is also the only way to give us formal notice under this agreement.

When you subscribe or buy credits, your order is an offer. A contract forms when we confirm it (or when we start providing the service, whichever is first). We may decline any order — for example if payment fails, a price was displayed in error, or an account breaks these terms.

If you use ViralGenie for a business, you confirm you have authority to bind that business, and "you" includes it.

ViralGenie is a video production service. You provide a brief; automated systems research the topic, write a script, generate narration, source footage and music, assemble a timeline, and render a finished video ("Output"). Everything you provide — briefs, scripts, uploads, channel settings — is "Your Content".

Output is produced by automated systems and is a starting point you review, not a guaranteed final product. Section 10 covers this in detail.

• You must be at least 13, and old enough to form a binding contract where you live (or have a parent or guardian agree to these terms).
• Keep your credentials confidential. Your account is personal to you; one account may not be shared or resold.
• You are responsible for activity under your account. Tell us promptly at the address above if you believe it has been compromised.
• Information you give us must be accurate and kept current — we rely on your email for notices that affect your rights.

We grant you a personal, non-exclusive, non-transferable, revocable right to access and use the service for the period you have paid for, subject to these terms. All intellectual property in the service itself — software, interface, models, pipelines, prompts, and brand — belongs to us or our licensors. Paying for the service buys access, not the service's IP.

You may not:

• copy, modify, or create derivative works of the service, or inject code into it;
• reverse-engineer, decompile, or extract models, prompts, weights, or datasets, except where law expressly permits;
• circumvent security, metering, rate limits, or credit accounting;
• resell, sublicense, or provide the service to third parties as your own, or use it to build a competing service;
• access the service with scrapers, bots, or automated agents except through interfaces we provide for that purpose.

• Production is priced in credits. Each video shows its estimated credit cost before production starts, and nothing is produced or charged until you approve it.
• Subscriptions renew automatically at the interval and price of your plan until cancelled. We confirm each charge by email.
• Credits expire at the end of each billing cycle and do not roll over. Credits have no cash value, are not transferable, and cannot be redeemed for money except where the law requires.
• If a render fails on our side, its credits are returned to your balance automatically.
• We may change prices with at least 30 days' notice before the change affects your renewal, so you can cancel first. Obvious pricing errors do not bind us — we will offer the correct price or cancel the order.
• If payment fails, we may retry and contact you. If it remains unpaid, we may suspend or end the plan. Taxes are added where the law requires. You agree to receive invoices electronically.

• You can cancel any time. Cancellation takes effect at the end of the current billing cycle; you keep access until then. Cancel in Settings → Billing, or by email.
• 14-day first-purchase guarantee: you may cancel a new subscription within 14 days of your first purchase for a refund of that payment — less the value of credits already used. By starting production during those 14 days you request immediate service and agree the refund reduces accordingly.
• Beyond that window, payments already made are non-refundable except where these terms or the law say otherwise. Used credits are consumed and cannot be refunded — production costs are incurred the moment you approve a video.
• If we end your plan other than for your breach (for example, we discontinue the service), we refund the unused portion pro-rata.
• Initiating a chargeback instead of contacting us first, where the charge was authorized under these terms, is a breach; we may suspend the account while it is investigated.

Your Content belongs to you. You grant us (and our subprocessors) a non-exclusive, worldwide, royalty-free license to host, copy and process it only as needed to provide the service and enforce this agreement. Your Content itself — briefs, scripts, uploads — is not used to train models and is never used to market to anyone else. Outputs are treated differently: see section 8.

You warrant that:

• Your Content is lawful, accurate where it states facts, and does not infringe anyone's intellectual property, privacy, or publicity rights;
• you have every consent and license needed for us to process it as described;
• it contains no malware and no unlawful, defamatory, or obscene material;
• you will not submit sensitive personal data (health, biometric, financial account details, or data about children) — the service does not need it.

We do not systematically monitor Your Content, but if we learn that it (or an Output) appears to break these terms or the law, we may remove it, suspend access to it, and where legally required disclose it to authorities — telling you first where lawful and practicable. Keep your own backups; export what you want to keep before closing your account.

As between you and us, and to the fullest extent legally possible, all intellectual property in your Outputs vests in you on creation, and we assign to you any interest we might otherwise hold. You may publish and monetize them, subject to the licenses on material inside them (section 9).

You grant us a perpetual, irrevocable, royalty-free license to use Outputs to (a) provide the service — rendering, storage, preview, upload — and (b) train, develop and improve our services and systems. This license is what lets every produced video make the next one better. We do not sell your Outputs or hand them to advertisers.

You acknowledge that the law on AI-assisted works is still developing, that equivalent outputs may be generated for other customers, and that third parties not bound by this agreement could assert rights in elements of an Output.

Outputs are assembled from real footage and audio drawn from the source tiers you enable: licensed stock libraries, public-domain and Creative Commons archives, and — only if you switch it on — the open web. Each clip carries its source tag, and attribution is added where a license requires it.

• Licensed stock and public-domain tiers are cleared for commercial use under the applicable source licenses.
• The open-web tier is off by default because open-web material is not automatically cleared. If you enable it, you are responsible for clearing or replacing those clips before publishing.
• Source licenses are third-party terms and bind you directly; keep attribution intact where it is applied.

Automated research, writing and editing can be wrong. Scripts may contain factual errors; footage may not depict exactly what a line describes; voices and edits may contain artifacts. Our checks reduce these risks; they do not eliminate them.

Except as expressly stated in section 9 about source licenses, we make no warranty that any Output is rights-cleared, accurate, or fit for your intended use. You are the publisher: review every video before it goes out, conduct the diligence your use requires, and you assume the risks of publishing — including platform enforcement such as demonetization, strikes, or removal.

You must not use the service to:

• break the law or encourage unlawful activity;
• create synthetic media depicting a real, identifiable person without their explicit written consent — no deepfakes, no fabricated endorsements, no impersonation;
• present fabricated events as fact in a way intended to deceive (documentary formats must not manufacture false claims about real people or events);
• produce content that is defamatory, obscene, harassing, discriminatory, or that sexualizes or endangers minors;
• infringe intellectual property, privacy, or publicity rights;
• transmit malware, probe or disrupt our or anyone's systems, or interfere with other customers' use;
• misrepresent AI-generated material as human-created where disclosure is legally required.

We may remove content and suspend or terminate accounts for breach. Where reasonable, we will tell you why.

You download your finished videos and publish them yourself, wherever you choose. We do not upload to, or connect to, your channels on your behalf. When you publish to a platform such as YouTube, you do so under that platform's own terms, and you are responsible for following its rules — including adding any AI-content or synthetic-media disclosure the platform or the law requires, since your videos are AI-produced.

We are not responsible for external platforms we do not control — their availability, content, policies, or any action they take against your account or channel.

We aim for high availability but do not promise uninterrupted service. We may modify features, impose reasonable limits, and run maintenance; we will use reasonable efforts to notify you of planned downtime and of changes that materially reduce the service.

Features labelled beta, preview, or experimental are provided for evaluation, as-is, and may change or disappear without notice.

• We may suspend access while we investigate suspected breach, on non-payment, or where law or a regulator requires. Fees continue to accrue during a suspension caused by your breach or non-payment.
• We may terminate for material breach, and otherwise on 30 days' notice (with a pro-rata refund of unused amounts under section 6).
• You may close your account at any time.
• On termination your license ends, and your data is deleted on the schedule in the Privacy Policy. Download your Outputs first. Sections that by nature survive — including 7 (your promises), 8 (ownership), 10 (disclaimers), 15-18 (indemnity, disclaimers, liability, disputes) — survive.

You will defend, indemnify, and hold us (and our officers, employees, and providers) harmless from claims, damages, and reasonable legal costs arising out of: (a) Your Content; (b) videos you publish or distribute, including claims of infringement, defamation, or violation of publicity or privacy rights; (c) your use of open-web sourced material you enabled; (d) your breach of these terms or of law.

We will notify you promptly of any such claim and may participate in the defense with our own counsel. You may not settle a claim that imposes obligations on us without our written consent.

Except as expressly stated in these terms, the service and all outputs are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing. We do not warrant that the service will be uninterrupted, error-free, or secure, that outputs will be accurate or rights-cleared, or that the service will achieve any particular views, revenue, or other results. Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill — including channel actions taken by third-party platforms; and (b) our total aggregate liability arising out of or relating to the service, whatever the theory, shall not exceed the amounts you paid us in the twelve (12) months before the event giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded under applicable law — including liability for death or personal injury caused by negligence, for fraud, or for gross negligence or willful misconduct, and nothing waives consumer rights that your state's law makes non-waivable.

Talk to us first. Before any formal claim, email support@viralgenie.com with a description of the dispute; most issues are resolved within 30 days, and formal proceedings may not begin until those 30 days have passed.

Arbitration. Any dispute not resolved informally will be finally resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The seat is Delaware, USA; hearings may be by video; each side bears its own costs except where the rules or law provide otherwise.

Class action waiver: disputes will be arbitrated only on an individual basis. You and we each waive any right to participate in a class, collective, consolidated, or representative action, and waive trial by jury, to the fullest extent the law allows.

• Opt-out: you may reject this arbitration section, without affecting the rest of these terms, by emailing us within 30 days of first accepting them, stating your account email and that you opt out of arbitration.
• Either party may still bring an individual claim in small-claims court, or seek an injunction for intellectual-property infringement or misuse of the service.
• If you are a consumer in a jurisdiction whose law does not permit mandatory arbitration or this waiver, this section applies only to the extent that law allows, and your mandatory local rights are unaffected.

These terms and any dispute arising out of them are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules, and by applicable United States federal law (including the Federal Arbitration Act for section 18). Where you live in a place whose mandatory consumer laws apply to you regardless of this clause, those rights are unaffected.

If you believe material on the service infringes your copyright, email support@viralgenie.com with: your contact details; identification of the work and of the material claimed to infringe (with enough detail to locate it); a statement of good-faith belief that the use is unauthorized; a statement, under penalty of perjury, that your notice is accurate and you are authorized to act; and your physical or electronic signature. We respond to valid notices, including by removing material and, for repeat infringers, terminating accounts. Misrepresenting a claim can make you liable for damages.

• Changes: we may update these terms; material updates take effect no sooner than 30 days after we notify you by email or in the service. If an update materially harms you, you may end your plan before it takes effect and receive a pro-rata refund of unused amounts. Continued use after the effective date is acceptance.
• Entire agreement: these terms, the Privacy Policy, and your plan details are the whole agreement between us about the service.
• Severability: if a clause is found unenforceable, the rest stands; the clause is enforced to the maximum extent permitted.
• No waiver: not enforcing a clause is not a waiver of it.
• Assignment: you may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition, or sale, with notice to you.
• Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control (excluding payment obligations).
• Notices: to us, by email to the address in section 1; to you, by email to your account address or in the service.